Insights

 

Korn Ferry: Retail Revival: Target and Others Hit the Comeback Trail

This article from Korn Ferry breaks down recent events in the consumer/retail industry.

Here are some of the details:

  • Last year more than 7,000 stores closed in the U.S.
  • A year later, Target said sales at its stores open at least a year rose 6.6% - it's best gain in 13 years.
  • Experts say legacy retailers have demonstrated an agile mindset focused on customer-centricity with the marriage of the store experience and e-commerce for the customer.
  • New C-Suite roles are appearing such as the Chief Experience Officer or Chief Customer Officer to help deliver on brand promises.
  • Consumption is rising at a 4% annual rate and consumer confidence is close to an 18-year high.

Read the full article

Thought leadership category